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    Taking a Console Screenshot or Screen Recording

    How to open the console and take a screenshot or screen recording when troubleshooting.

    Occasionally HapYak Support may as you to open your the console in your browser and take a screenshot or screenrecording of what you see. This helps the HapYak team quickly reproduce the issue and determine what the root cause of the issue is.

    How to Open the Console

    Firefox:  Ctrl+Shift+K (Windows / Linux) or Cmd+Opt+K on (Mac)
    Chrome: Ctrl+Shift+J (Windows / Linux) or Cmd+Opt+J (Mac)
    Safari: Cmd+Opt+C
    Internet Explorer: F12

    How to Take a Screenshot

    Instructions here.

    Console Screenshot Example

    Make sure to include any and all errors (indicated in red) in your screenshots. You may need to scroll down on the Console to see the whole log.

    How to Take a Screen Recording

    1. Use any screen recording software. Any one will do but we recommend the free HYFY

    2. Make sure you are recording your entire screen (and voice if needed)

    Console Screen Recording Example

    Page last updated on 17 Nov 2021