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    Supported Web Browsers and Devices

    This topic contains information on supported web browsers and devices.

    Standard functionality

    Annotations are delivered using HTML5, CSS and JavaScript. This means they work out of the box on the vast majority of operating systems and browsers. Specifically, we certify the following browsers:

    • The latest two major versions of all major browsers (Chrome, Firefox, Edge and Safari). For latest versions, click here.
    • Safari on iPad

    In addition, Brightcove Interactivity videos will work just fine on most other browsers. If your video is playing without the interactions, check the following:

    1. Most often it's because the browser doesn't support HTML5. (For example, IE8). You can see if your browser supports HTML5 here. To update your browser, click here.
    2. Mobile phones: By default, on many phones, when you click play, it actually plays the video in the native video player app (QuickTime player on iOS devices for example) rather than on the web page.  This strips away any overlays. There's an easy fix for that, see this topic for more info.

    Advanced Brightcove Interactivity functionality

    Some additional features have specific requirements that prevent them from operating properly in certain environments. Please refer to the list below for more information on which environments do not support certain features.

    Live Video

    • Safari on iOS 12 if "Closed Captions" are off (default)
    • Windows 7/IE 11 when Brightcove Player v. 6xx is used

    Page last updated on 21 Sep 2022